Payment at Checkout
At checkout, review your items, delivery address and order total, then select from the payment methods displayed. Available methods may vary by device, location and the payment provider. Prices and charges are shown in US dollars; applicable taxes are displayed before you place your order.
How Payment Works
Enter your billing and payment details in the secure checkout and submit the order. Your payment provider may authorize or charge the payment when your order is placed. We process an order after payment has been successfully accepted.
Payment Security
Checkout uses encrypted connections and payment processing services to protect information in transit. Please do not send card numbers or security codes by email. Your payment provider handles sensitive card information according to its own security practices.
Order Confirmation
After an order is placed, a confirmation is sent to the email address provided at checkout. Check your spam folder and your email address if it does not arrive. An order confirmation acknowledges receipt; we may contact you if an order needs review or cannot be fulfilled.
Payment Problems
If payment is declined, check the card details and billing address, confirm funds are available, or contact your bank. You may try another payment method shown at checkout. If you are charged but do not receive confirmation, contact us with your order details; do not send full card information.
Contact Us
Store Name: Pet City
Address: 108 E Burnside Ave, Bronx, NY 10453
Phone: +1 718 731 5787
Email: info@petcityonline.com
Opening Hours:
Monday to Saturday: 10:00 AM–6:30 PM
Sunday: Closed
Eastern Time (GMT-05:00 standard time)
Response Time: We respond within 24 hours.