Shipping Policy

Shipping Area and Rates

Pet City ships only within the United States. Standard shipping is free on all orders, with no minimum purchase.

Order Processing

Orders are processed in 1–3 business days. The daily order cutoff is 2:00 PM Eastern Time. Orders placed after the cutoff or on a non-business day begin processing on the next business day. Business days are Monday through Friday, excluding US federal holidays.

Transit and Delivery

Once shipped, delivery generally takes 3–5 business days. Our delivery partner is UPS. Estimated total time is 4–8 business days after processing begins; carrier delays, weather or holidays may affect delivery.

Tracking Your Order

When your order ships, we will email a shipping confirmation with a tracking number. Use it on the UPS website to check progress. If you have not received a tracking number within three business days of placing your order, contact us with your order number and email address.

Order Cancellation

If you wish to cancel before your order ships, contact us immediately. If it has not shipped, we will cancel it without an additional handling fee and issue a full refund to the original payment method. After shipment, our Refunds & Returns Policy applies.

Delivery Issues

Please check your shipping address before ordering. If a package arrives damaged or appears lost, contact us with your order number and any relevant photos so we can help.