Effective Date: October 24, 2026
Overview
Pet City operates this online store and related services with Shopify. This Privacy Policy describes how we collect, use and disclose personal information when you visit, purchase or communicate with us.
Information We Collect
Depending on your interaction with us, information may include your name, contact and shipping or billing details, order and transaction information, account details, communications, device identifiers, IP address, browser information and activity on our site. Payment details are handled by payment providers; we do not ask you to send complete card details by email.
Personal Information Sources
We collect information directly from you when you place an order, create an account or contact us; automatically through your device, cookies and similar technologies when you use the site; from service providers acting on our behalf; and from business partners or other third parties where applicable.
How We Use Information
We use information to provide and improve the store, process payments and orders, arrange shipping, respond to requests, prevent fraud, maintain security, comply with legal duties and, where permitted, send marketing or measure advertising. You can unsubscribe from marketing emails using the link in those messages.
How We Disclose Personal Information
We may disclose information to Shopify, payment processors, shipping and fulfillment providers, customer support, analytics and other service providers; to business or advertising partners where used; at your direction or with your consent; and when necessary for legal compliance, enforcement, security or a business transaction. Partners use information under their own privacy notices. Depending on applicable law, targeted advertising or certain data sharing may be treated as a sale or sharing, and you may have opt-out rights.
Security and Retention
We use reasonable safeguards, but no method of transmission or storage is completely secure. We retain information for as long as needed to provide services, maintain records, resolve disputes, comply with law and enforce agreements, taking account of the type and sensitivity of the information.
Third-Party Links
Our site may link to third-party websites. Their content and privacy practices are governed by their own policies, and we encourage you to review them.
Your Rights and Choices
Depending on where you live, you may have rights to access, correct or delete personal information, obtain a copy, opt out of certain sales or sharing or targeted advertising, or appeal a decision. To submit a request, contact us using the details below. We may verify your identity and may need information to process the request. You will not be discriminated against for exercising applicable rights.
Children's Privacy
The services are not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.
Cookies
Cookies and similar technologies support essential store functions, remember preferences, provide analytics and may support advertising where enabled. You can manage cookies through your browser; disabling some cookies may affect site features. Applicable consent or opt-out controls may also be available.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. We will post the revised policy and effective date on this page.
Contact Us
Store Name: Pet City
Address: 108 E Burnside Ave, Bronx, NY 10453
Phone: +1 718 731 5787
Email: info@petcityonline.com
Opening Hours:
Monday to Saturday: 10:00 AM–6:30 PM
Sunday: Closed
Eastern Time (GMT-05:00 standard time)
Response Time: We respond within 24 hours.