Overview
Welcome to Pet City. “We,” “us” and “our” refer to Pet City. We operate this store, website, content, products and related services (the “Services”), powered by Shopify. These Terms and the policies they reference govern your use of the Services. Please read them carefully, including the provisions on warranties and liability.
Acceptance of Terms
By visiting or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, please do not use the Services. You must be legally able to enter into a contract and use the Services only for lawful purposes.
Products and Information
We offer pet supplies, including aquarium products and small animal hay. We try to describe products accurately, but images and colors may vary by screen and some measurements are approximate. Product availability and descriptions may change. Please review the product details and suitability for your pet before ordering.
Order Acceptance
Placing an order is an offer to purchase. We may review, limit or decline an order, including when an item is unavailable, information is inaccurate or fraud is suspected. We will contact you using the information provided and refund amounts paid for any item we cannot fulfill.
Pricing and Payment
Prices are in US dollars and may change before an order is placed. Applicable taxes and any charges are shown at checkout. You agree to provide accurate billing and payment information and authorize the selected payment provider to process the transaction. See our Payment Policy.
Shipping
We ship within the United States with free shipping. Processing, cutoff times, estimated delivery and tracking details are described in our Shipping Policy.
Returns and Refunds
Eligibility, the 30-day request period, procedures and fees are explained in our Refunds & Returns Policy.
Intellectual Property
The store's content, design, text, graphics and other materials are owned by or licensed to Pet City or their respective owners and protected by applicable law. You may use the Services for personal shopping, but may not reproduce or exploit content without permission.
Disclaimer of Warranties
To the fullest extent permitted by law, the Services and products are provided on an “as is” and “as available” basis, except for warranties expressly stated or required by law. We do not guarantee uninterrupted or error-free service. Nothing in these Terms excludes rights or warranties that cannot lawfully be excluded.
Limitation of Liability
To the fullest extent permitted by law, Pet City, its affiliates, officers, employees, suppliers and service providers are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits or data, arising from use of the Services or products. Where applicable law does not permit a limitation, it applies only to the extent allowed. Nothing limits liability that cannot legally be limited.
Termination
We may suspend or terminate access where appropriate, including for violation of these Terms. You remain responsible for obligations incurred before termination. Provisions that by their nature should survive, including intellectual property, disclaimers, limitations and indemnification, continue to apply.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Pet City, Shopify and our respective affiliates, employees, agents and service providers from third-party claims and reasonable costs arising from your breach of these Terms, violation of law or infringement of another person's rights. We will notify you of such a claim, and you agree to cooperate in its defense.
Governing Law
These Terms are governed by the laws of the State of New York and applicable United States law, without depriving you of mandatory consumer protections that apply to you.
Changes to Terms
We may update these Terms by posting changes on this page. Please review them periodically. Continued use after changes take effect constitutes acceptance to the extent permitted by law.
Contact Us
Store Name: Pet City
Address: 108 E Burnside Ave, Bronx, NY 10453
Phone: +1 718 731 5787
Email: info@petcityonline.com
Opening Hours:
Monday to Saturday: 10:00 AM–6:30 PM
Sunday: Closed
Eastern Time (GMT-05:00 standard time)
Response Time: We respond within 24 hours.